Refund policy

RETURNS & REFUNDS

To return an item, please visit our Returns Portal:

We don’t currently offer free returns, so the cost of return postage is the responsibility of the customer unless the item is faulty or incorrect.

We recommend using a tracked postal service and keeping proof of postage until your return is processed.

Please return items to:

Kin+Star

Studio 5
38 Belsize Square
London NW3 4HL

We hope you love your order - but if you change your mind, no problem.

You have 14 days from receiving your item to let us know you’d like to return it, and a further 14 days to send it back.

Returned items must be:

Once we’ve received your return and checked the condition, we’ll process your refund.

If your return is lost in transit and you do not have proof of postage, we won’t be able to issue a refund.

That’s why we strongly recommend using a tracked service and keeping your proof of return.

Please check your item when it arrives and contact us straight away at kin@kinandstar.co.uk if it's faulty, damaged or not what you ordered.

If the return is due to a fault or error on our part, we’ll cover the return postage cost.

We don’t currently offer exchanges. If you’d like a different item, the quickest way is to return your original order and place a new one.

We aim to process returns within 5 working days of receiving them. You’ll receive an email as soon as your return has been processed.

Once your return is approved, we’ll issue a refund to your original payment method.

Please allow up to 10 business days for the funds to appear in your account - this can vary depending on your bank.

If more than 15 business days have passed since your refund was approved, please email us at kin@kinandstar.co.uk.

We’re here to help - just drop us a message at kin@kinandstar.co.uk.