Returns and Refunds
What is your Returns Policy?
We want you to love your items, but we understand if you change your mind. You have 14 days to notify us of a return from the day you receive your item, plus another 14 days to send back to us. So long as items are in a resalable condition, unworn with all tags still attached, and in its original packaging your return will be processed.
To return an item, please visit our Returns Portal here: https://shopify.com/87187423579/returns
To start a return, you can contact us at kin@kinandstar.co.uk.
Are Returns Free?
No, as a small brand, we're currently unable to cover the cost of returns. However, we offer free standard delivery to provide you with a convenient shopping experience.
We recommend using a tracked service for returns to ensure your items reach us safely. Thank you for your understanding.
How long will my return take to process?
We aim to process all returns within 14 working days.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at kin@kinandstar.co.uk.
You can always contact us for any return question at kin@kinandstar.co.uk.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.